Terms & Conditions

  1. The Contractor – the person or business undertaking the works & The Client – the person or business instructing the works (and in so doing, and accepting the quote, agrees to / accepts the following terms and conditions.)
  2. ‘Notice of the Right to Cancel’ – the client has 14 days to cancel the contract (in writing) from the acceptance date. If the Client decides to cancel after the 14 days then the following payment terms stated in clause 2 shall apply in relation to the original quotation accepted by the Client.
  3. Cancellation within 14 days of work commencing – 50% of full payment; cancellation within 7 days – 80% of full payment, cancellation within a 48 hour period – full payment required from Client.  Changes in dates will be accommodated where possible.
  4. This quotation/estimate is valid for 30 days and takes into account any ‘value’, monetary or otherwise, the arisings may have unless stated otherwise.
  5. Changes to the works specified within the agreed Client quotation (in relation to reducing the amount of work to be undertaken) within a 48 hour period of work commencing shall result in the full payment being charged to the Client.
  6. All works will be in accordance with the current British Standard 3998 ‘Tree Work Recommendations’ where possible unless specified otherwise. Dimensions specified are approximate and, wherever possible, will be to the nearest appropriate pruning point.In the event of a variation to the quotation as a result of:
    a. Amendments to works required prior to arriving on-site, or
    b. Changes in site/ground conditions since the original visit, or
    c. Additional works requested/required whilst on site;The quotation will be revised accordingly, either electronically in advance or in handwritten on the day of work, with agreed amendments signed by the contractor and the client.
  7. Stump-grinding will be to a depth of 150-300mm below the immediately adjacent ground level as agreed by the client within the original quotation and will include the removal of the stump and buttress roots but will not include lateral roots unless otherwise specified. The client will advise the contractor of any underground services in the vicinity of the stump prior to starting the job.
  8. All arisings (inc. twigs/branches/woodchips/logs/trunks/foliage etc) will be removed from the site and become the property of the contractor unless specifically stated otherwise in the quotation.
  9. On completion of the works, an invoice will be raised and payment is required in full on completion of the quoted works or within a set time period as agreed by prior contract, following completion of the quoted works (unsatisfactory completed jobs MUST be immediately notified, in writing / by email, to the contractor or within a maximum period of 48 hours.)
  10. Following is written/verbal instructions from the client, the contractor will check with the Local Planning Authority (LPA):
    a.      Whether the tree(s) is the subject of a Tree Preservation Order
    b.     Whether the trees are located within a Conservation AreaThe contractor will also consider whether a Felling Licence is required from the Forestry Commission (FC) or if any other permissions/consultations are required, i.e. Natural England / Environment Agency or Local Authority. NB Please note that if the contractor undertakes the necessary LPA or TPO applications that an appropriate administrative charge will be incurred which will be added to the original quotation. Similarly, a charge may be incurred for the obtainment of an FC felling license.Where works are proposed to third-party trees, i.e. ‘neighbours trees’, the contractor will require written confirmation from the tree owner (‘the neighbours’) that the works are agreed upon and where necessary, that access is permitted. If works only apply to overhanging branches that can be pruned from within the client’s property then permission is not required but the neighbor should be advised where practicable (please also see 7 above as this may also apply.)
  11. The contractor has £5 million in Public Liability Insurance and a copy of the certificate is available on request.  The contractor will operate in accordance with good industry practice, their Health & Safety Policy and Procedures and undertake Site Specific Risk Assessments (the outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.)
  12. The site will be left generally ‘clean, tidy and safe’ but because of the very nature of the works including the production of wood dust, chainsaw/wood chippings/twigs/leaves and needles, etc. and the traversing of site personnel, it will not be as it was prior to commencement of works.
  13. If the works spread over multiple days, the site will be left appropriately and safe and as agreed with the client beforehand
  14. The contractor will undertake the works as scheduled but is aware of / may be constrained by ecological and wildlife legislation including:
    a. Wildlife and Countryside Act 1981
    b. Countryside and Rights of Way Act 2000
    c. Conservation of Habitats and Species Regs. 2012 (amendment)

This legislation requires the contractor to assess the impact of the works which may result in works being delayed as a result of nesting birds, roosting bats or similar being present.

Signed: Gavin Rodenhurst Company Director
Dated: 7th January 2021